Technical Project Coordinator

We are seeking a highly organized, detail-oriented, and proactive Project Coordinator to support our growing operations team. This role is central to ensuring efficient project execution, strong cross-functional coordination, and consistent service delivery aligned with client and business expectations.

Key Responsibilities

• Oversee the helpdesk and ticketing system to ensure support requests are accurately logged, assigned, prioritized, and resolved within defined timelines.
• Monitor ticket trends, response times, and resolution quality to ensure compliance with Service Level Agreements (SLAs).
• Track and follow up on escalated and high-priority issues, ensuring timely resolution and appropriate routing.
• Review and monitor client communication channels, including WhatsApp, and report critical updates or concerns raised by clients.
• Work closely with the support team to identify operational gaps and recommend process and workflow im...