Job Description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
TECHNICAL CUSTOMER SUCCESS MANAGER Enterprise TPM will be responsible for managing critical customer engagements. This will include handling communications across multiple internal teams, solution vendors, and customers. The focus will be to manage all customer escalations/prioritization concerning product defects, Critical feature requests, ticket reviews, and executive reporting. Close coordination is required among various Qualys internal teams, including Support, Operations, Development, Quality Assurance, Sales, and Product Management. The right Candidate must have Excellent technical, organizational, communication, leadership, and customer relationship skills. This candidate needs to understand the customer use case, establish proper expectations with customers, drive speedy resolution within the schedule, and communicate status throughout the organiza...