Technical Service Manager in Client Relations (Outram)

Overview

Elevate your career as a Technical Service Manager focusing on client interactions and team performance. Leverage your technical management expertise to enhance customer satisfaction and service delivery.

Responsibilities

• Manage the service team and daily client interactions
• Develop and track service delivery plans for efficiency
• Enhance documentation of service methodologies in use
• Solve customer issues promptly to improve satisfaction
• Foster technical relationships with clients
• Lead a dynamic service team and boost client engagement through effective technical management

Qualifications

• 6+ years of experience in technical services
• Degree or Diploma in Electrical/Mechanical Engineering or Computer Science
• Strong organizational and leadership skills
• Familiarity with Security and CCTV industries is advantageous
• Excellen...