Technical Service Specialist

As a Technical Customer Service Specialist your role will be to perform complicated technical service functions for Ferris Commercial Mower products. This includes acting as a liaison between internal departments and manufacturers, service centers, central distributors, field sales staff and customers in order to resolve complex requests, questions and concerns associated with company products and services.

You will do this by:

• Acting as subject matter expert in responding to and resolving a variety of product, service requests, questions and concerns of moderate complexity via telephone, e-mail, and other technologies.
• Investigating and troubleshooting matters concerning repairs or procedures to correct problems associated with electrical or mechanical systems.
• Conducting research and investigations to determine validity of warranty claims and may make warranty policy adjustments as required.
• Comm...