Job Description
Technical Services – Technical Services Engineer
This role combines a primary focus on Helpdesk/Frontline support (≈70%) to the local staff in Santiago with Systems & Network engineering responsibilities (≈30%). You are the first point of contact for staff incidents and requests and also contribute to the stability, security, and performance of core infrastructure. You will operate in a multi-region, high‑pressure environment, partnering with remote Technical Services teams to deliver reliable services and an excellent employee experience.
Key Responsibilities – Helpdesk (70%)- Provide first and second line support via ServiceNow: end‑user devices and VMs, Microsoft 365/Office, identity & access, printers, telephony and video conferencing, and commonly used business applications.
- Own tickets end‑to‑end: triage, diagnose, resolve or escape to specialist teams; keep users informed with clear, empathetic communication and accurate documentation. <...