Job Description
Elevate your career with UFA as a Technical Support Analyst II, delivering tier 2 support in a full-time capacity. You will provide expert troubleshooting and ensure a seamless end-user experience.
In this vital role, you report to the Sr. Manager of IT End User Services, focusing on customer satisfaction while addressing varied support requests. Key technologies include Microsoft Windows 11, Microsoft 365, and networking devices. Your commitment to ITIL processes will enhance the end-user environment and security.
Key Responsibilities:
• Provide functional support to users both in-person and remotely
• Assess and prioritize incoming support requests
• Respond promptly to service requests and incidents
• Translate technical issues into layman's terms
• Document incidents and maintain ITIL best practices
Requirements:
• 4-6 years in a Systems Analyst role or similar
• Degree or certifications in computer science or IT
• Strong analytical and problem-solv...
In this vital role, you report to the Sr. Manager of IT End User Services, focusing on customer satisfaction while addressing varied support requests. Key technologies include Microsoft Windows 11, Microsoft 365, and networking devices. Your commitment to ITIL processes will enhance the end-user environment and security.
Key Responsibilities:
• Provide functional support to users both in-person and remotely
• Assess and prioritize incoming support requests
• Respond promptly to service requests and incidents
• Translate technical issues into layman's terms
• Document incidents and maintain ITIL best practices
Requirements:
• 4-6 years in a Systems Analyst role or similar
• Degree or certifications in computer science or IT
• Strong analytical and problem-solv...