Job Description
Responsibilities:
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity
• Consult on server/network/application problems and provide suitable solutions
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Skills:
• Excellent communication and interpersonal skills
• Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software
Experience/Education:
• Bachelor’s degree in computer related field or equivalent tra...