Technical Support Analyst

Technical Support Analyst

• Location: Harrogate (Hybrid)
• Salary: £27K - £30k
• Employment type: Permanent

I'm recruiting for a Technical Support Analyst with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment.

Key Responsibilities:

• 1st/2nd line technical support in a 24/7 team
• Monitor and resolve faults across network and telephony systems
• Log and manage incidents, escalating where necessary
• Maintain customer communication and SLA adherence

Key Technologies:

• Networking: Cisco, Meraki, Fortinet, Huawei
• Telephony: VoIP, SIP, Broadworks, Teams
• VPN, BGP, MPLS, SD-WAN, WLAN, Cellular
• Monitoring tools & data centre environments
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