Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or portal for our client’s end users and systems.
Responsibilities
Provide first level analysis of an incident and/or a solution to it in order to restore servicePerform remote troubleshooting, installation and repairs using remote support toolProvide access to clients (Permission etc) password resets, unlocking accounts through Active Directory.Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.Administer and maintain end user accounts, permission, and access rights.Ensure network connectivity of all workstationsMonitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.Move, add and/or update end use...