Job Description
🖥️ Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!
Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk – Voice Support team in Pune!
💼 What You’ll Be Doing:
- 📞 Provide top-notch support to global clients via calls, chat, and email
- 🛠️ Troubleshoot technical issues related to:
- VPN, Drivers, O365, Active Directory
- Operating systems & basic networking
- Microsoft Office and other productivity tools
- 🎫 Work on ticketing tools such as ServiceNow, Remedy, or Control-M
- 💡 Own the issue, analyze, and provide efficient, timely resolutions
- 🤝 Ensure every customer interaction adds value and leaves them satisf...