Job Description
Job Description
You may have heard about the NI flagship software NI LabVIEW at university, but do you know about the full scope and value of the NI test and validation portfolio? Our clients are working on some of the most advanced technical challenges of our time, at the absolute pinnacle of electrical engineering technology. NI help clients to test their ideas and enable them to Engineer Ambitiously.
In This Role, Your Responsibilities Will Be:
Resolves technical issues for customers across all account tiers
- Resolves customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
- Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.
Builds customer proficiency for all account ti...