Technical Support Engineer

Sprinklr

📍 Bangalore, Karnataka, India

Full time Computer Occupations Posted February 26, 2026

Apply Now Similar Jobs

Job Description

Description
The Technical Support Engineer is primarily responsible for delivering high quality experience to end users using excellent technical and communication skills. As a Sprinklr Technical Support Engineer, you will interact directly with our customers to resolve support issues. Support Engineers will be required to be on-call on a regular basis throughout the year 24/7 rotational.
As a Technical Support Engineer, you will be:
Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
Assume responsibility for developing detailed knowledge about specific products.
Ensure internal knowledge reference pages are updated
Required Skills:
<...
                

Apply for this Position

Job Details

Location

Bangalore, Karnataka, India

Job Type

Full time