Job Description
Job Description
A bit about the team and what you'll deliver...
We’re looking for a passionate, customer-focused Technical Support Engineer to join our team in Bogotá and play a key role in delivering world-class technical support. As a Technical Support Engineer, you’ll be at the heart of our global product organisation — solving complex technical challenges and ensuring our customers have an exceptional experience with Trustonic products. You’ll collaborate across engineering, product, and support teams, contribute to product quality, and help shape the knowledge and processes that power our customer success.
As a Technical Support Engineer you will:
- Resolve complex technical issues across production and non-production environments
- Own and troubleshoot customer cases from a global support queue
- Provide clear, timely updates and proactively manage c...