Technical Support Engineer
C
Centrics Networks
📍 Cebu City, Gitnang Kabisayaan, Philippines
Job Description
Position: Technical Support Engineer 1
Location: Cebu (Onsite/Office)
Job Type: Full-time
Role Summary
Technical Support Engineer I is an entry level role responsible for frontline technical support, primarily focused on end user issues, basic network and systems tasks, and accurate ticket handling. This role is the foundation of the Technical Support Engineering ladder and is critical in ensuring high quality, first contact resolution for managed customers.
Key Responsibilities
Serve as the first point of contact for customer incidents and service requests via phone, email, chat, or ticketing system.
Troubleshoot and resolve common hardware, software, operating system, and user account issues within defined SLAs.
Perform basic account administration such as password resets, group membership changes, and access requests using Active Directory or Entra ID.
Support desktops, laptops, mobile devices, and printers including basic installation and configuration.
Location: Cebu (Onsite/Office)
Job Type: Full-time
Role Summary
Technical Support Engineer I is an entry level role responsible for frontline technical support, primarily focused on end user issues, basic network and systems tasks, and accurate ticket handling. This role is the foundation of the Technical Support Engineering ladder and is critical in ensuring high quality, first contact resolution for managed customers.
Key Responsibilities
Serve as the first point of contact for customer incidents and service requests via phone, email, chat, or ticketing system.
Troubleshoot and resolve common hardware, software, operating system, and user account issues within defined SLAs.
Perform basic account administration such as password resets, group membership changes, and access requests using Active Directory or Entra ID.
Support desktops, laptops, mobile devices, and printers including basic installation and configuration.