Technical Support Engineer (Cebu)
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Integrated Computer Systems, Inc.
📍 Mandaluyong, Metro Manila, Philippines
Job Description
Overview
Technical Support Engineer (Cebu) role at Integrated Computer Systems, Inc.
Responsibilities
- Under the direction of the CSD Supervisor or Manager, provide technical service and support to relevant customers by:
- Being the resource person on entry-level IT-based products and solutions.
- Doing evaluation and testing on entry-level IT products.
- Provide resolution to escalated problems on supported entry-level IT products and software.
- To do on-site diagnosis, isolation and assessment of computer related technical problems; troubleshooting and preventive maintenance of PCs, laptops and printers.
Qualifications
- A degree holder; associate; diploma in any computer-related course
- At least one (1) year working experience in hands-on technical support, preferably in an IT or related industry
- Above average communication skills and with strong customer servic...