Technical Support Engineer - End User Support

Skills

Windows Troubleshooting, Office 365, Active Directory, Dynamic Host Configuration Protocol (DHCP), Mail flow, MacOS Support, Patch Management, ITIL

Job Title

Technical Support Engineer

Experience

3+ years

Responsibilities

We are seeking a skilled and experienced End User Support candidate to join our IT infrastructure team. The ideal candidate will possess at least 3-5 years of hands‑on experience supporting end users and troubleshooting IT issues.

Key Responsibilities

• Proficiency in Microsoft Windows Server OS and Client OS 11, and mobile devices.
• Efficient management and maintenance of end‑user IT assets, including laptops, PCs, software, printers, scanners, video conferencing devices, attendance systems, and IP telephones.
• Experience with ITIL‑based service desk ticketing tools, SLAs, and remote support tools, with knowledge of incident management, service...