Job Description
*Urgent Hiring - Technical Helpdesk Support Engineer Location - Near Rahul Raj Mall, Surat Industry - IT *Industry Job Time - 2:30pm to 11:00 Pm Description: Providing technical help desk support for a variety of software packages, mainly EPoS, and hardware ? Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps. ? Obtaining details from customer’s new requirements to pass onto software development via the Support Manager. ? Provide telephone help support to customers during out of hours, weekends and bank holiday on a rotation basis ? Monitor and maintain Customer Support Call Log System as per protocol provided ? Remotely configure hardware ? Identify system improvements by evaluating system performance ? Improve system by conferring with development team; testing, evaluating, and installing new software ? Document actions by completing forms, reports, logs, and records ? Update job knowledge by participating in educational o...