Technical Support Engineer

We are seeking a skilled Flexera Support Engineer to manage, support, and optimize the organization’s Software Asset Management (SAM) and IT Asset Management (ITAM) environment using Flexera solutions. The role involves system administration, troubleshooting, integration, reporting, and ensuring license compliance across the enterprise.

Key Responsibilities:

• Provide day-to-day support and administration of Flexera tools (e.g., FlexNet Manager Suite, Flexera One, FNMS, App Portal, Snow Platforms).
• Monitor system performance, troubleshoot issues, and resolve incidents within defined SLAs.
• Perform regular data validation, cleansing, and reconciliation of inventory and license data.
• Configure and maintain business adapters, inventory agents, and integrations with systems such as SCCM, Intune, ServiceNow, and Active Directory.
• Maintain system documentation, processes, and knowledge base articles.
• Participate in u...