Technical Support Engineer Jr - Cdmx

GP Strategies Corporation is one of the world's leading talent transformation providers.By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change.GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally._**Job Summary****Main Activities**:- Train authorized dealer technicians with expert level guided diagnostics to ensure prompt vehicle repair.
- Document and report technical faults detected in products and diagnostic tools.
- Advise technical support team and dealers.
- Provide consultancy on support cases related to customer complaints and previous warranty repairs.
- Provide remote support to the Dealer network technical team based on repair manuals.
- Provide support to the field team.
- Send informative bulletins with repair process improvements, tool updates, etc.- Follow up on rem...