Job Description
Technical Support Engineer will provide our customers with in-depth troubleshooting and hardware support. Willing to learn and adapt to new concepts, provide exceptional customer services remotely, and support a variety of applications and hardware. Having excellent English communication skills
Responsibilities
Responding to help desk tickets and phone calls from pharmacies in a timely manner.
Troubleshooting and resolving technical issues related to printers, computers, interfaces, and networking equipment used in the pharmacy.
Consulting with pharmacy staff to optimize their technology setup and make recommendations for improvements.
Providing training to pharmacy staff on how to use various software applications and hardware devices.
Documenting technical support activities and maintaining detailed records of all interactions with pharmacies.
Providing superior customer service and ensuring a positive experience for all pharmacy staff who interact with the techn...
Responsibilities
Responding to help desk tickets and phone calls from pharmacies in a timely manner.
Troubleshooting and resolving technical issues related to printers, computers, interfaces, and networking equipment used in the pharmacy.
Consulting with pharmacy staff to optimize their technology setup and make recommendations for improvements.
Providing training to pharmacy staff on how to use various software applications and hardware devices.
Documenting technical support activities and maintaining detailed records of all interactions with pharmacies.
Providing superior customer service and ensuring a positive experience for all pharmacy staff who interact with the techn...