Technical Support Engineer

Job Summary

We are seeking a proactive and detail-oriented Devices & Deployment Support Agent to manage, support, and deploy Windows-based devices across the organization. This role focuses on device lifecycle management, operating system deployment, endpoint configuration, and ensuring a seamless end-user experience from device provisioning to retirement.

Key Responsibilities

• Manage the full lifecycle of corporate devices (laptops, desktops, peripherals).
• Perform Windows device deployment using standard images and automated tools.
• Configure and enroll devices using MDM solutions (e.g., Microsoft Intune, Autopilot).
• Prepare, image, and configure new devices for end users.
• Support device refresh, replacement, and decommissioning processes.
• Troubleshoot hardware, OS, and deployment-related issues.
• Ensure devices comply with security and configuration policies.
• Install and manage drivers, firmware,...