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Designation: Technical Support Engineer - L2
Experience : 10 - 15 Years
Location : Bangalore
Roles and Responsibilities:
Hiring and Training: Recruit, onboarding , and provide comprehensive training for support staff. Performance Management: Set performance goals, monitor individual and team performance, and provide coaching and feedback. Employee Development: Motivate and mentor team members to foster a high-performing and skilled support. Scheduling and Resources: Manage staff scheduling and resources and arive at Shift schedule. Oversee Daily Operations: Ensure the efficient and timely handling of customer inquiries and issues. Customer Satisfaction: Implement strategies to improve and ensure high-quality support services, enhancing the overall customer experience. Must Have Skills:
Extensive knowledge of serialization at a...