Technical Support Engineer - Level 3 (VMWare)

What you’ll be doing:

· Assisting sales account managers to provide presales expertise on delivering the desired solution for the customer.

· Design and deliver support and service solutions for managed services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.

· Be responsible for providing technical project management services.

· Work closely with the EOC Engagement Managers to ensure new customers are migrated with seamless handover / transition into the managed service environment.

· Implementing new and refreshed managed service solutions for hosted customer environments.

· Dynamically monitor, manage, and improve managed service environments. Identifying and resolving root cause of issues and ensuring continual service availability.

· Strive for continual service improvement based on a desire to become a world class managed service pro...