Technical Support Engineer Level I
T
TESI
📍 Taguig, Metro Manila, Philippines
Job Description
MUST BE RESIDING WITHIN METRO MANILA
Work Setup:
Hybrid
Location:
Western Bicutan, Taguig City
Employment Type:
Full-time
Work Schedule:
Shifting, 24/7 support
Pay Range:
₱35,000 – ₱40,000
Job Description
We are currently looking for a dedicated and experienced Senior Technical Support
Engineer to join our team, playing a vital role in providing advanced technical
support and ensuring a high level of customer satisfaction.
Responsibilities
- Technical Expertise - develop and maintain in-depth knowledge of our products and systems, becoming the go-to expert for technical inquiries.
- Issue Diagnosis and Resolution - utilize expertise in reading and understanding logs and even code to identify and resolve complex technical issues.
- Escalation and Collaboration - escalate technical issues to developers and QA teams when necessary, ensuring effective resolution an...