Technical Support Engineer - Level 3 (VMWare)
P
Park Place Technologies
📍 Sao Paulo, Brazil, Brazil
Job Description
Description
What you’ll be doing:
· Assisting sales account managers to provide presales expertise on delivering the desired solution for the customer.
· Design and deliver support and service solutions for managed services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.
· Be responsible for providing technical project management services.
· Work closely with the EOC Engagement Managers to ensure new customers are migrated with seamless handover / transition into the managed service environment.
· Implementing new and refreshed managed service solutions for hosted customer environments.
· Dynamically monitor, manage, and improve managed service environments. Identifying and resolving root cause of issues and ensuring continual service availability.
What you’ll be doing:
· Assisting sales account managers to provide presales expertise on delivering the desired solution for the customer.
· Design and deliver support and service solutions for managed services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.
· Be responsible for providing technical project management services.
· Work closely with the EOC Engagement Managers to ensure new customers are migrated with seamless handover / transition into the managed service environment.
· Implementing new and refreshed managed service solutions for hosted customer environments.
· Dynamically monitor, manage, and improve managed service environments. Identifying and resolving root cause of issues and ensuring continual service availability.