Technical Support Engineer
Lumen Partners
📍 Maynila, Metro Manila, Philippines
Job Description
Location:
Remote (Philippines)
Time zone:
US Pacific, Central, Mountain, or Eastern
Unit:
The Grid // Technical Support
The Blueprint
Lumen Partners is architecting the frontline infrastructure for a high-growth partner in the
cybersecurity awareness training
sector.
This partner is building the human firewall against cyber threats. They don't need a call center script-reader; they need a tactical problem solver. We are initializing a role for an operator who can manage the influx of incoming signals, resolve issues on first contact, and intelligently escalate complex anomalies.
The Signal (Role Summary)
You are the first line of defense and the voice of the platform.
In this hybrid role, you will manage the primary support queue, serving as the direct point of contact for customers navigating the web application and training modules. You will fluidly switch between Tier 1 triage (rapid response, acco...