Technical Support Engineer (Medical & Security)
O
o'connor's singapore pte ltd
📍 toa payoh, central region, Singapore
Job Description
Key Responsibilities: Responsible for the servicing and maintenance of Medical & Security products on-site to ensure satisfactory performance of the company's products.
Perform installation, terminations, testing and commissioning, and smooth operation of the Company's product at customer's site.
Respond promptly to service and fault calls in accordance to Service Level Agreement (SLA).
Provide pre-sales and post-sales applications support, technical advice, equipment demonstrations or product training /seminars to customers and channel partners.
Plan maintenance schedules and perform maintenance, repair and other service support to customers in accordance to SLA and advise end-users of potential problems and following up as needed.
Engage with end-users to better understand the challenges they encounter with the Company's products and relay feedback to the Technical Support team and/or supplier for resolution.
Provide support to reporting superior in setting short-te...
Perform installation, terminations, testing and commissioning, and smooth operation of the Company's product at customer's site.
Respond promptly to service and fault calls in accordance to Service Level Agreement (SLA).
Provide pre-sales and post-sales applications support, technical advice, equipment demonstrations or product training /seminars to customers and channel partners.
Plan maintenance schedules and perform maintenance, repair and other service support to customers in accordance to SLA and advise end-users of potential problems and following up as needed.
Engage with end-users to better understand the challenges they encounter with the Company's products and relay feedback to the Technical Support team and/or supplier for resolution.
Provide support to reporting superior in setting short-te...