Technical Support Engineer

Responsibilities:

• Collection, analysis, and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and initial analysis of packet trace information

Job Experience / Abilities Required

• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
• Strong troubleshooting and problem-solving skills
<>Working knowledge on Windows, UNIX, or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus.Ability to learn Portuguese within one year!
• Adap...