Technical Support Engineer

Technical Support Engineer (AI Workflows) | Fully Remote

Our client is a fast-growing AI and automation company helping businesses streamline operations through intelligent digital workflows. They build production-grade AI systems that replace manual processes, eliminate bottlenecks, and allow teams to scale efficiently.

As a Technical Support Engineer, youll be the frontline owner of system reliability and client experience. Youll manage incoming support tickets, troubleshoot workflow and integration issues, communicate directly with clients, and work closely with engineering to resolve complex problems.

This is a fully remote role supporting multiple client environments in production.

What Youll Do

Support & Ticket Ownership

• Monitor and manage incoming support tickets across client accounts
• Triage issues based on urgency and business impact
• Own tickets from initial report through full resolution
• Track progre...