Technical Support Engineer

Work Setup:
Remote

Schedule:
9pm - 6am, MNL (subject to change)

Equipment:
BYOD (Bring-your-own-device)

Start Date:
TBD

The
Technical Support Engineer
is responsible for diagnosing and resolving technical issues related to products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What does a day in the life of a Technical Support Engineer look like?

• Lead Tier 1 & 2 technical troubleshooting efforts, including bug resolution and handling on-call technical requests.
• Act as the primary communication bridge between customers and our engineering team, conducting detailed support and troubleshooting sessions via email and video meetings.
• Collaborate closely with engineering teams to diagnose, tr...