Technical Support Engineer | SaaS | Fully Remote + Night Shift

We’re looking for a Technical Support Engineer to support NinjaOne, a global leader in remote monitoring and management software.

In this role, you’ll deliver exceptional technical support to IT professionals and managed service providers using NinjaOne’s platform. You’ll troubleshoot software and system issues , provide solutions with clarity and care, and ensure every interaction reflects NinjaOne’s commitment to world‑class customer experience.

Key Responsibilities:

Customer Support & Troubleshooting

• Serve as the first line of support for customer inquiries received through email, chat, or calls — providing timely, accurate, and professional assistance to ensure high customer satisfaction (CSAT).

• Troubleshoot and resolve technical issues related to:

  • Agent installation and connectivity (Windows and macOS)

  • Remote monitoring , patch management...