Technical Support Engineer - Spanish/Portuguese Speaker
F
Five9
📍 Manila, Metro Manila, Philippines
Job Description
Responsibilities: Implement, troubleshoot, and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site.
Providing direct support to customers as well as handling all escalated software related inquiries from customers, business partners, and vendors.
Answering incoming calls, responding to customer emails, and resolving escalated problems in both Spanish/Portuguese and English language.
Identifies underlying causes of a problem, including problem identification and classification.
Diagnoses problems accurately and works to find appropriate solutions in a timely manner.
Partner with Customers to optimize the Five9 call center software solution.
Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.