Technical Support Engineer – Tier III

A leading cybersecurity company is looking for a Technical Support Engineer - Tier III!Responsibilities:Support the company's products on customers systems remotelyEscalating technical issues to R&D and working with them to achieve a resolutionMentor Tier 1-2 Support Engineers; consult on their cases and assist with escalation issuesIndependently troubleshoot and resolve complex issues related to the customer's environment by analyzing product & systemic issues - Active directory, file servers (Windows / Linux), Exchange, SharePoint, storage systems, etc.Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature