Technical Support Engineer

Descriptio

The Technical Support Engineer will provide remote technical support, focusing on diagnosing and resolving software issues related to our clients’ products and software. Responsibilities include taking ownership of customer issues, accurately defining problems, utilizing diagnostic tools to identify solutions, and determining root causes for permanent resolution. The role involves following standard procedures for escalation and communication, providing timely updates to clients via various communication channels, and maintaining accurate documentation in the CRM system. 

Responsibilities for Technical Support Engineer: