Job Description
Join Bentley Systems' Global Product Support organization as a Technical Support Engineer, delivering expert technical guidance across Bentley's product portfolio.
You will collaborate with global teams to diagnose, troubleshoot, and resolve complex issues in real‐world enterprise environments using industry‐leading engineering software.
Responsibilities
Act as the main technical support contact for users, resolving issues across Bentley products via phone, email, and web support.
Engage with users to obtain information, collect logs for investigation, and ask focused questions to identify issues.
Collaborate quickly with global teams, developers, and cross-functional partners.
Identify, troubleshoot, and escape advanced software and networking problems as necessary.
Address and refer complex software and network‐related issues when appropriate.
Keep precise records of user support cases and share relevant documentation with users.
Utilise trouble...