Technical Support Engineer(International Voice)

Job Responsibilities:

- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.

- Ensure resolution provided in the first interaction with the customer

- Acquiring knowledge about the newly released products and recent updates.

- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

- Position and sell Premium support contracts to customers based on their support entitlement.