Job Description
Technical Support I
Location: Medellín | Mode: on site | Salary: To be agreed
We’re hiring!
At RAM BPO, we mix tech, talent, and great vibes to create solutions that really make a difference. We’re a boutique BPO with a human touch — where ideas flow, teamwork rules, and every day is a chance to grow.
What you’ll do
- Be the friendly first point of contact for clients using our customs clearance platform with CBP and other agencies.
- Answer tickets, troubleshoot software issues, and guide clients through processes.
- Review documentation, solve tariff‑related questions, and keep things running smoothly.
- Build strong, positive relationships with our clients.
What we’re looking for
- English B2+
- Basic IT knowledge (OS, networks, firewalls).
- Back‑office experience is a plus.
- Great communication, problem‑solving skills,...