Job Description
About the Role
We are seeking a proactive and technically capable Level 1 TSR (Technical Support Representative) to manage inbound support calls and ticket resolution for an Australian solar company.
This role focuses on technical support rather than bookings. You will be the first point of contact for customers experiencing issues with their solar systems, monitoring portals, or backup power functionality. Your responsibility is to assess issues, create and manage support tickets, troubleshoot where possible, and escalate or liaise with manufacturers when required.
Requirements
Key Responsibilities
• Answer inbound customer calls relating to solar system performance and technical issues • Create, manage, and update support tickets accurately within the CRM/ticketing system • Access and review customers’ solar monitoring portals to identify faults or irregularities...