Job Description
Job Title: Technical Support Specialist
Location: Remote / Work-from-Home (supporting Philippine and global clients)
Reports To: IT Support Manager / CTO
Employment Type: Full-Time (Remote)
Company Overview
WNS5 is a 5-star technology partner based in the Philippines providing comprehensive IT managed services, network & cloud solutions, CCTV & AI security systems, server and infrastructure support, and custom software development to SMEs and enterprises. We pride ourselves on rapid response, proactive monitoring, and hands-on technical excellence — delivered directly by engineers, not sales reps.
Role Summary
As a Technical Support Specialist at WNS5, you will be the frontline problem-solver for our managed IT and support services. You will assist clients with technical issues across networks, servers, endpoints, cloud services, CCTV integrations, and remote support tools. This role emphasizes solving problems quickly, communicatin...