Technical Support / QA Engineer

Role Overview

You’re the first line of defense for both our customers and internal users. You’ll troubleshoot platform issues, manage our IT systems (workstation setups, email, VPNs) and build QA automation to keep releases rock-solid.

Key Responsibilities

• Respond to Tier-1 support tickets from B2B clients and internal employees
• Install, configure and maintain employee workstations, email accounts, VPNs and collaboration tools
• Document IT policies, maintain asset inventory and coordinate with external vendors for hardware/support
• Design, build and execute automated test cases (UI, API) to validate features and regression checks
• Report and track defects in Jira; work closely with engineers to verify fixes
• Set up of test environments

Required Qualifications

• 2+ years in IT support or QA roles, ideally in a SaaS or fast-paced environment
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