Job Description
TEAM LEADER DESKTOP SUPPORT ENGINEER
Job Summary:
As the Team Leader Desktop Support Engineer, you'll be the driving force behind our end-user tech experience. You'll wear many hats, from troubleshooting complex technical issues to coaching and mentoring your team to excel. With your leadership and expertise, you'll ensure our desktops, laptops, and network run smoothly, keeping our users productive and happy.
Duties and Responsibilities:
On top of the team's operations, establishes and carries out the team's goal.
Supervises the team to ensure that support is provided within the defined SLAs.
Positively identifies subordinates' weaknesses, strengths and potential and applies necessary coaching and/or counselling.
Monitors the status of the request and incident assigned to each desktop support personnel.
Lead and motivate a team of Desktop Support Engineers, fostering a collaborative and supportive environment.
Provide technical support and gui...