Technical Support Representative (Cs)
H
Helpware
📍 Guadalajara, Guadalajara, Mexico
Job Description
**About Us**
Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
**Position Overview**
**Primary Responsibilities**:
- Provide accurate information regarding product features, pricing, availability, and troubleshooting steps.
- Assist customers in navigating our products/services and escalate more complex issues to the appropriate team (Tier 2 support or managers) when necessary.
- Maintain a high level of customer satisfaction through proactive communication and timely resolution of issues.
- Document customer interactions and transactions ac...
Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
**Position Overview**
**Primary Responsibilities**:
- Provide accurate information regarding product features, pricing, availability, and troubleshooting steps.
- Assist customers in navigating our products/services and escalate more complex issues to the appropriate team (Tier 2 support or managers) when necessary.
- Maintain a high level of customer satisfaction through proactive communication and timely resolution of issues.
- Document customer interactions and transactions ac...