Technical Support Representative

About the role

Join Talent Outsourcing Channel Solutions' dynamic team as a Technical Support Representative. In this full-time role, you will be the first point of contact for customers, providing exceptional technical support and troubleshooting to ensure a seamless experience. Based in Iloilo City, Iloilo, this position offers a competitive 20 sign-on bonus to the right candidate.

What you'll be doing

1. Responding to customer inquiries and troubleshooting technical issues via phone, email, and chat
2. Diagnosing problems and providing step-by-step solutions to resolve customer concerns
3. Documenting and escalating complex issues to the appropriate teams
4. Staying up-to-date with the latest products, services, and technologies to provide accurate and informed support
5. Maintaining a high level of customer satisfaction by demonstrating empathy, patience, and professionalism

What we're looking for

1. 1 years...