Technical Support Representative

HIRING: CLOUD RELIABILITY & OBSERVABILITY ENGINEER (L2/L3)

Are you a Cloud specialist who lives for the Why? We are looking for a
Technical Support Engineer (L2/L3)
with a passion for
Observability
and
Reliability
to join our team in
Kuala Lumpur

In this role, you won't just fix tickets—you will own the narrative of high-impact incidents, deep-dive into performance tuning, and deliver world-class Root Cause Analysis (RCA) for complex cloud environments.

Role Overview:

• Location:
  Kuala Lumpur, Malaysia (Full-Time)
• Experience:
  2 – 6 years in Cloud Platforms (
  GCP
  ,
  AWS
  , or
  Azure
  )
• Language Requirement:
  Mandarin B2 (CEFR)
• Professional English proficiency (Mandatory)

Technical Focus Areas:

• Cloud Observability:
  Expert-level support for Logging, Monitoring, Trace, Profiler, and Error Reporting.
• Incident Ownership:
  Managing t...