Technical Support Representative

On-site - Makati 1-3 Yrs Exp Bachelor Contract

Job Description

Job Title: On-site Desktop Support Lead

Job Purpose:

To deliver high quality services to the users. This service will include all front-line computing across desktop and laptop installations.

To manage the Desktop Support team and expand the delivery capabilities of clients. The applicant will need to be a resilient, imaginative, and capable technologist with good communication and customer engagement skills who can develop and enhance existing business processes by applying technical solutions.

Main Duties and Responsibilities

• Management
• In collaboration with the Developer, Application and the Infrastructure Team, prioritize multiple and conflicting work streams and own the resource planning schedule for the Desktop Support team.
• To ensure the Desktop Support team, and the individuals that...