Technical Support Representative
T
TELUS Digital
📍 Maynila, Metro Manila, Philippines
Job Description
Requirements
Description and Requirements
About the job:
We are looking for Technical Support Engineers to join our Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have expertise with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. You will function as the voice of our team to our customers and partners and function as a subject matter expert for our LOB's platform.
Responsibilities:
You will help customers solve their technical challenges through tickets, phone calls, and chat conversations
You will interact, collaborate and network with other departments in your search for solutions that our customers need.
You will work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.
Our team operates a 24/7 support model. You will always work the morning shift, but ...
Description and Requirements
About the job:
We are looking for Technical Support Engineers to join our Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have expertise with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. You will function as the voice of our team to our customers and partners and function as a subject matter expert for our LOB's platform.
Responsibilities:
You will help customers solve their technical challenges through tickets, phone calls, and chat conversations
You will interact, collaborate and network with other departments in your search for solutions that our customers need.
You will work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.
Our team operates a 24/7 support model. You will always work the morning shift, but ...