Technical Support Representative

Join Our Team as a Technical Support Representative!

Are you passionate about delivering exceptional technical support? We’re looking for a Technical Support Representative with a minimum of 3 years of experience in a BPO setting to join our dynamic team. If you thrive in a fast‑paced environment, enjoy troubleshooting and solving technical issues, and communicate clearly and effectively, this is your opportunity to shine and grow with us.

Key Responsibilities

• Act as the first point of contact for all technical inquiries via Intercom, email, and phone.
• Diagnose and resolve Level 1 issues, including app configuration and workflows, data sources, fields, and integrations, access control, authentication, and user roles, device‑specific behavior (iOS, Android, web), and screen layouts, components, and visibility rules.
• Use systematic troubleshooting methods (logs, reproduction steps, console checks, test apps) to ensure ...