Technical Support Representative

Job Title: Technical Support Representative (Gaming)

Work Arrangement: Full Onsite - Double Dragon | Shifting Schedule

We’re seeking an experienced Support Representative to help build and support our customer service operations. As the first offshore hire, you’ll independently handle customer inquiries, troubleshoot issues, and provide a positive support experience. This role requires confidence, adaptability, and availability for shift-based work, including nights, weekends, and holidays.

What You’ll Do

• Provide timely and empathetic support to customers via email, chat, and social platforms
• Troubleshoot technical, account, and gameplay-related issues across multiple platforms
• Escalate complex cases to the appropriate teams while ensuring smooth follow-up
• Document recurring issues and player feedback to help improve game quality
• Stay up to date with game updates, events, and community trends t...