Technical Support Representative

Duties & Responsibilities

• Be the go-to person for members attending events, providing assistance for any needs, questions, or troubleshooting issues they may encounter.
• Anticipate and address member concerns to maintain a welcoming and positive environment.
• Utilize internal support tools to handle member issues instantly, ensuring that any disruptions are resolved quickly.
• Troubleshoot and resolve common payment and access issues, escalating complex situations to the appropriate team members as needed.
• Collaborate with event organizers to ensure all logistical details are meticulously set up in advance.
• Assist with setting up support dashboards and other technology needed for smooth operations during events.
• Record and report customer feedback after each event to help continuously improve the member experience.
• Address any post-event inquiries or issues, such as billing concerns or questions about future...