Technical Support Representative

Main Responsibilities

Your primary focus will be offering technical expertise through inbound and outbound calls and chats and promptly addressing inquiries via email and ticketing platforms. You'll tackle a spectrum of questions ranging from installation and operation to troubleshooting and customization of assigned products. Employing basic diagnostic techniques, you'll identify issues, conduct thorough research, and resolve tickets efficiently. Adherence to established processes and timely escalation of complex problems will ensure seamless resolution and customer satisfaction.

Continuous Learning and Collaboration

In this role, you'll stay abreast of technological advancements and regulatory changes in the telecommunications sector, fostering a culture of continuous learning. Sharing technical insights with your team and collaborating effectively with cross-functional and global counterparts will be integral to promoting best practices and ac...